- You must inspect all materials and sign for your order upon delivery. If you find discrepancies, DO NOT REFUSE DELIVERY OF DAMAGED MATERIAL. ACCEPT THE DAMAGED MATERIAL, have driver sign delivery receipt noting discrepancies, take photos of the damage and email both photo’s and delivery receipt to claims@floooringliquidators.net immediately.
- You must notify us of any damage or missing items within twenty-four hours of receiving your shipment. Damaged material must be available for carrier inspection.
- Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver’s Bill of Lading. We cannot be responsible for missing items not noted at the time of delivery.
- Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:
- When the shipment arrives, check for damaged boxes, underlayment, molding, etc.
- If there is any damaged material you MUST accept all of the material and note the damage on the driver’s Bill of Lading.
- Only damaged material noted on the driver’s paperwork can be replaced.
- Do not refuse delivery of damaged material.
- Accept the damaged material, note it on the driver’s paperwork as described above, and save the material.
- The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.
REMEMBER
- INSPECT
- Inspect your shipment for any damage or missing items.
- You have the right to inspect your shipment before signing for it.
- ACCEPT
- DO NOT REFUSE ANY PART OF YOUR SHIPMENT.
- If your shipment is refused, it will take longer for you to receive your flooring, and you may be subject to additional charges.
- Accept all of your shipment.
- NOTATE
- If there are any damages or missing items it must be noted by you on the delivery receipt and signed by the delivery driver, otherwise we cannot send replacement product or issue refunds.
- FLOORING LIQUIDATORS WILL NOT ISSUE REFUNDS OR REPLACEMENT MATERIAL IF YOU DO NOT NOTATE DAMAGE ON THE DELIVERY RECEIPT AND GET A DRIVERS SIGNATURE ACKNOWLEDGING THE DAMAGE. THERE ARE NO EXCEPTIONS TO THIS POLICY. PROTECT YOURSELF.
- During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn’t damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.
- Other services including lift-gate and inside delivery may be available through the freight company when they schedule your delivery. You will be responsible for any fees for those services. Please note request for lift gate services may delay delivery.