Freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer’s home at any time.
It is your responsibility to arrange for assistance carrying the shipment into your home if it is needed; delivery personnel are not permitted to assist with this in any way.
All deliveries are curbside. That means the driver is only responsible for unloading the boxes at your curbside. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30 lbs. for laminate and vinyl and up to 80 lbs. for hardwood. If your residence isn’t accessible by a semi truck please choose business or service center (freight terminal) pick-up.